Hardware Purchase Agreement

Last updated: June 3rd, 2026

Capitalized terms used but not defined in these Hardware Terms have the meanings given in the Master Services Agreement (MSA) between Customer and DroneDeploy, Inc. (Company). These Hardware Terms apply when Customer purchases Hardware through Company’s online store or Online Purchase Portal.

Sales of Hardware under these Hardware Terms are separate and independent from Customer’s subscription to, or purchase of, any Services under the MSA, and neither is contingent upon the other unless expressly stated in an Order Form.  Access and use of this website is governed by DroneDeploy’s Privacy Policy. 

These Hardware Terms form part of, and are governed by, the MSA. Without limiting the foregoing, the limitation of liability, indemnity, governing law, venue, class‑action waiver, and jury‑trial waiver provisions of the MSA apply to any dispute arising out of or relating to the Hardware or these Hardware Terms.

By placing an order for Hardware, Customer acknowledges and agrees that Company will collect, use, share and otherwise process Customer’s personal information as described in Company’s Privacy Policy, as updated from time to time and made available on Company’s website.

1. Hardware Resale and Fulfillment

1.1 Value‑Added Reseller. Company may make drones, sensors, accessories and other physical products available for purchase (Hardware). Customer acknowledges that Company acts as a value‑added reseller and that Hardware is supplied, shipped and fulfilled by third‑party manufacturers, distributors and resellers (each, a Hardware Partner), such as Drone Nerds, as identified at checkout or in the applicable order confirmation.

1.2 Third‑Party Software and Services. Hardware bundles may include third‑party software or services (Third‑Party Hardware Offerings). Any Third‑Party Hardware Offerings are provided under separate terms and conditions between Customer and the applicable third party and are treated as Third Party Services under the MSA. Company is not a party to, and is not responsible for, any Third‑Party Hardware Offerings.

1.3 Manufacturer and Hardware Partner Terms; Information Disclosure. As a condition of purchasing Hardware, Customer must agree to any terms and conditions presented by the applicable Hardware Partner and/or manufacturer at checkout or in the order process. If Customer does not agree to those terms, Customer may not complete the Hardware purchase. Customer authorizes Company to disclose Customer’s order details and relevant contact information (including name, email and shipping address) to the applicable Hardware Partner and manufacturer as reasonably necessary to fulfill, deliver and support the Hardware order and related post‑sale support, in accordance with Company’s Privacy Policy.

2. Orders; Shipping; Title and Risk of Loss

2.1 Fulfillment by Hardware Partner. Hardware is packed, shipped and delivered by the applicable Hardware Partner in accordance with that Hardware Partner’s then‑current shipping and delivery policies (for Drone Nerds, see its Shipping & Delivery terms in its Store Policies).

2.2 Order and Shipment Notifications. When Hardware ships, Customer will receive order and shipment notifications (including tracking information where available) generated by the applicable Hardware Partner. All questions about shipment status, delivery timing, damaged boxes or incorrect shipments should be directed to the Hardware Partner using the contact information provided in those notifications.

2.3 FOB Origin; Title and Risk of Loss. Unless the applicable Hardware Partner’s posted shipping terms expressly provide more favorable terms to Customer, Hardware is shipped FOB Origin, freight prepaid.  This means that the seller/shipper prepays shipping charges, and title to, and risk of loss for, the Hardware pass to Customer when the Hardware Partner delivers the Hardware to the carrier at the point of origin.

2.4 Shipping Policies Control. The Hardware Partner’s shipping policies, including any terms regarding refused or undeliverable shipments, incorrect shipping addresses, reshipping fees, shipping timelines, free‑shipping promotions and additional shipping charges, apply to Hardware shipments and will control in the event of any conflict with these Hardware Terms.

3. Cancellations; Returns and Replacements

3.1 Partner Return Policies. Hardware cancellations, “buyer’s remorse” returns, restocking fees, return merchandise authorizations (RMAs), and any shipping cost refunds for Hardware are governed solely by the applicable Hardware Partner’s then‑current Returns & Replacements or equivalent policy (for Drone Nerds, see Returns & Replacements in its Store Policies). 

3.2 Order Finality. Except (a) as required by applicable law, or (b) as expressly permitted in the applicable Hardware Partner’s posted cancellation or return policy, Hardware orders placed through Company’s online store are final when submitted and may not be cancelled or modified.

3.3 Administration of Returns. Customer must work directly with the Hardware Partner, following the Partner’s published process (including any online RMA forms) for returns, replacements or refunds. Company may, as a convenience only, help facilitate communications with the Hardware Partner but is not responsible for approving or processing any Hardware return, replacement, refund, restocking fee or shipping credit.

3.4 Delays and Product Availability. Company is not liable for any damages, penalties or costs arising from delays, partial shipments, failure to deliver, or product unavailability caused by a Hardware Partner, manufacturer or carrier, including delays due to inventory shortages, supply‑chain interruptions, shipping carrier delays, or product end‑of‑life determinations, except to the extent a specific remedy is expressly provided in the applicable Hardware Partner policy and must, under applicable law, be honored by Company.

4. Post‑Sale Support

4.1 Technical Support and RMA. Post‑sale technical support, troubleshooting, repairs and RMAs for Hardware (including any manufacturer warranty service) are provided by the applicable Hardware Partner and/or the Hardware manufacturer, in each case in accordance with their then‑current terms, policies and procedures.

4.2 Contacting the Hardware Partner. For all post‑sale Hardware issues (including damaged or incorrect items, missing parts, repairs, and warranty claims), Customer must contact the Hardware Partner directly using the information provided by the Hardware Partner, or as set out in that Hardware Partner’s published policies (for Drone Nerds, including its RMA Request and Return Policy referenced in its Store Policies). 

4.3 No Additional Support Obligation. Except as expressly set forth in an applicable Order Form, Company has no obligation to provide Hardware installation, configuration, repair or maintenance services, and does not control, supervise or guarantee any work performed by a Hardware Partner or manufacturer.

5. Manufacturer Warranty; Hardware Disclaimers

5.1 Manufacturer Warranty Only. Hardware is covered solely by the applicable manufacturer’s standard written warranty, if any, and any additional protection plans or warranties purchased directly from a Hardware Partner or third‑party warranty provider. Customer must direct all Hardware warranty service requests and claims to the manufacturer or the applicable warranty provider.

5.2 No Hardware Warranties by Company. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, COMPANY MAKES NO REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, WITH RESPECT TO HARDWARE, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON‑INFRINGEMENT, SATISFACTORY QUALITY, OR ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

5.3 Limitation of Hardware Responsibility. Company is not responsible for (a) any defect in, or failure of, Hardware; (b) any loss, damage or injury caused by the installation, use, repair, servicing or operation of Hardware; or (c) any loss of or damage to data stored on Hardware. Customer’s exclusive remedies for any Hardware issues are those available from the applicable manufacturer, Hardware Partner or third‑party warranty provider.

5.4 Services Warranties Unaffected. This Section 5 applies only to Hardware and does not limit any warranties that expressly apply to the Services under the MSA.

6. Taxes, Duties and Shipping Charges

6.1 Taxes and Duties. Except as otherwise stated at checkout, Customer is responsible for all applicable sales, use, value‑added, goods and services, excise and similar taxes, and any customs duties, import or export fees, brokerage fees and other governmental assessments arising from the sale, shipment or delivery of Hardware, based on the designated ship‑to jurisdiction (for international orders, including any duties and taxes described in the applicable Hardware Partner’s shipping policies).

6.2 Shipping and Handling. Shipping, handling, insurance and related charges for Hardware are determined and collected in accordance with the applicable Hardware Partner’s shipping policies, including any free‑shipping promotions or surcharges (for Drone Nerds, including any “Free Ground Shipping,” international shipping and reshipping fee terms in its Shipping & Delivery policy). Any such amounts are in addition to the purchase price of the Hardware unless expressly stated otherwise at checkout.

6.3 No Offset. Customer will not withhold, set off, recoup or debit any amounts owed (or to become due) to Company or its Affiliates under these Hardware Terms, the MSA, or any other agreement between Customer and Company or its Affiliates, against any amounts that Customer claims are owed to it by Company or its Affiliates, unless required by applicable law or agreed by Company in writing. Any issues with the Hardware, including defects, delays or non‑delivery, will be addressed exclusively through the remedies (if any) available from the applicable manufacturer, Hardware Partner or third‑party warranty provider, subject to applicable law, terms and policies.

7. Export Compliance

7.1 Export Controls. Customer acknowledges that Hardware may be subject to U.S. and other applicable export control, sanctions and import laws and regulations, including, without limitation, the U.S. Export Administration Regulations (EAR) and regulations administered by the U.S. Department of the Treasury’s Office of Foreign Assets Control (OFAC).

7.2 Customer Obligations. Customer is solely responsible for determining and complying with all applicable laws and regulations relating to the export, re‑export, transfer, resale or use of Hardware, including any end‑use or end‑user restrictions. If Customer exports, re‑exports or otherwise transfers Hardware outside the United States, Customer bears the sole responsibility for determining any applicable export control classifications, license requirements, and license exceptions, and for obtaining any required licenses or authorizations from the relevant governmental authorities.

7.3 Prohibited Diversion. Customer may not export, re‑export, divert or transfer Hardware (a) to any destination, entity or person prohibited under U.S. or other applicable law, or (b) for any prohibited end use. Diversion contrary to U.S. or other applicable law is strictly prohibited.

7.4 No Conflict with MSA. This Section 7 supplements, and does not limit, the Export Compliance, Anti‑Corruption provisions in the MSA.

8. Compliance with Law and Manufacturer Instructions

8.1 Compliance with Law. Customer is solely responsible for complying with all applicable laws, regulations and ordinances relating to the purchase, installation, operation, use, transport, storage and disposal of the Hardware, and for obtaining and maintaining any required licenses, permits and approvals.

8.2 Manufacturer Documentation. Customer will use, maintain, repair and otherwise handle the Hardware only in accordance with the manufacturer’s documentation, instructions and safety warnings, including any end‑of‑life, recall or product advisory notices.

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